Refund policy

Right of Withdrawal
As we predominantly offer food and perishable goods, there is no right of withdrawal for this product category in accordance with Art. 40a et seq. of the Swiss Code of Obligations.

Therefore, any exchange or return of delivered food and beverages is excluded, unless there is an error or defect in the goods, which must be reported to us within 24 hours.

However, for accessory items (e.g., non-perishable products, appliances, utensils, packaging materials, or other goods that are not subject to refrigeration or shelf-life restrictions), a return right of 14 calendar days after receipt of the goods applies.

This is subject to the condition that the items are in an unused, undamaged, and complete condition. The return shipment is at the customer's expense and must be sent to our specified return address in Switzerland.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@huusbier.com.

Complaints
Should you notice any defects in your order, please notify us within 24 hours of receiving the goods via our contact form or by email: info@huusbier.com.

We will review your request promptly and offer you an appropriate solution (e.g., a replacement delivery or a refund).